Frequently Asked Questions
Q1. Where is the Store Located?
We would love to have you at our physical store in Gurugram. The Trade Uno store is located at 135, Udyog Vihar Phase 1, Sector 20, Gurugram.
Q2. Is Trade Uno a retail or a wholesale fabric store?
Want to place an order on retail or wholesale basis? We have got you covered! At Trade Uno, you can find collection of fabrics from every category of fibers. We cater to wholesale as well as retail needs.
Q3. What are the available varieties of fabrics?
Wondering what kind of fabrics you can find at Trade Uno? Well, you name the fabric and we have it! We deal in all kinds of fabrics in both manmade and natural fibers. Check out our wide range of fabrics at our online store or visit us at our offline store and we promise you, you won’t be able to resist shopping from us.
Q4. How can we check the fabric quality for online orders?
You don’t have to worry about the fabric quality when you are shopping from us. We at Trade Uno, consider quality of utmost importance. Our fabrics go through rigorous quality check to ensure that our customers are satisfied with their purchase. We also provide video call service, you can schedule a session with us at +91 7827220617 and check out the fabric and its texture in detail.
Q5. Is customization available for the fabrics?
We know different customers have different choices and we make sure to cater to all customer needs. You can customize fabrics from us in the way you want. The customization is available on a minimum order of 40 meters.
Q6. What is the return/exchange procedure?
We understand that sometimes customers can have some issues with the product or they can change their minds. We want every customer to feel fully satisfied with their order. Kindly check our Return policy for same.
Q7. What is the cancellation policy?
Don’t panic! If you have placed a wrong order or no longer need the item, we totally understand. You can cancel your order easily provided the order is not already shipped. We will not be able to provide cancellation for an order that has been shipped. Email us the cancellation request at firstname.lastname@example.org. The amount of refund will be credited to your account.
Q8. What are the available modes of payment?
To make sure that placing an order is a smooth, hassle free process, we provide various payment options. We accept cash on delivery as well as online modes of payment which includes UPI, Bank transfer, wallets, etc.
Q9. Do you accept cash on delivery?
To provide convenience to our customers, we have the COD option available. At Trade Uno, placing an order is as easy as it gets! You can place your order online and pay for it when it reaches your doorstep.
Q10. How many days does it take for the delivery?
Delayed online orders are so frustrating, right? We aim at providing you the best service and ensure that your order reaches you in 3-5 working days. The delivery time depends on the recipient’s location and incase of any delays, please know that we are trying our best to ensure that the order reaches you as soon as possible and we are sorry for any inconvenience.
Q11. Do the prices differ when ordering in bulk quantity?
We appreciate our customers putting their faith in us and buying large quantities. When you order in bulk quantity, you can get the fabrics at a discounted price depending on the type of fabric. You can reach out to us at email@example.com for any bulk enquiries.
Q12. What is the shipping cost?
We provide the calculated shipping cost at the checkout page thus ensuring that the customer has a complete breakdown of the order. The shipping cost depends on the parcel weight and the delivery location.
Q13. What to do in case of a failed online payment?
The online payment system comes with its own set of issues and a failed payment can be very inconvenient for the customer. In case your payment failed, you can reach out to us at +91 7827220617 or email us at firstname.lastname@example.org and we will make sure to resolve your payment issue on a priority basis.
In case you have any other queries, we are here to help you resolve them. You can contact us at +91 7827220617 between 10 to 7 pm and our customer support team will be at your service. You can also email us your queries at email@example.com and we will ensure that you get all your queries answered.