Shipping & Refund Policy
Cancellation of Orders and Refunds
When you choose products and pay for them on our website, it is deemed to be a confirmed order. An order can be cancelled through email before your goods are shipped. We accept to cancel your order only if we receive such communication and acknowledge the same before shipping your order. When an order cancellation is accepted by us, we would refund the amount paid to your account. All refunds are subject to normal banking procedures. Request related to cancellation must be submitted to Customer Support at firstname.lastname@example.org. On receipt of your request, we will contact you for issues on cancellation and will advise you related to further process. Until you don't get cancellation code from our team, your cancellation won't be considered valid.
Refunds and Exchange
TradeUNO does not accept returns or exchanges unless the item you purchased is defective.
Please make an unboxing video after receiving the parcel. Without the video, TradeUNO will not be liable for any defective/ wrong product received.
In case you would want a refund or replacement due to a defective product, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to email@example.com, within 24 hours of the order delivery. We would revert on your email at the earliest.
Kindly take picture of the damaged/tampered side of the product or package.
Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
You will be eligible for full refund or exchange without incurring any additional charges if you receive.
1. Damaged Product
2. Wrong Product
Return shipping charges would be incurred by TradeUNO only in case of wrong/defective product shipment.
TradeUNO does not offer any reimbursement and refunds for transaction charges (and/or bank charges), amount paid to third parties, for the services already rendered or any other miscellaneous charges, that are non-recoverable for TradeUNO.
The product images shown are for illustration purposes only and may not be an exact representation of the product color due to reproduction limitations of the photograph and limitations of viewing photos at different screen resolutions and other settings.