Shipping & Refund Policy

This Shipping & Refund Policy governs all orders placed on tradeuno.com and forms part of our Terms & Conditions.

Seller: Gamechangers Texfab Limited
Registered address: Plot No. 135, Basement, Udyog Vihar, Phase-1, Gurgaon, District Gurugram, Haryana 122016, India
GSTIN: [GSTIN]

Fabric is sold by length and is cut to order from a continuous roll (“thaan”). This affects cancellation and return rights, as set out below.

• Orders are dispatched within 2 working days of the invoice date on Standard shipping, and on the next working day on Premium or Express shipping.
• Orders are dispatched from our facility in Gurugram, Haryana.
• Estimated delivery is 2 to 10 working days from dispatch, depending on the delivery pincode: typically 3 to 5 working days to metro cities and up to 10 working days to other locations.
• Delivery timelines are estimates, not guarantees. Where delivery is delayed by events outside our reasonable control — weather, flight disruption, strikes, regulatory action or courier delay — we will keep you informed.
• If the estimated delivery period is exceeded, you may cancel the order and receive a refund in accordance with the Refunds section below.

• If an item is out of stock when you order, we will notify you by email and WhatsApp after checkout with the expected dispatch date, or offer a comparable alternative.
• You may cancel and receive a full refund if the revised timeline is not acceptable to you.
• Once your order is dispatched, we will share the courier docket number and tracking ID by email and WhatsApp.

• Shipping charges are calculated at checkout based on order weight and delivery location, and are shown to you before you pay.
• Prices are inclusive of GST unless the invoice states otherwise.
• Any state or municipal levy payable on entry of goods, where applicable, is payable by the customer and is not included in the amount paid to us.

• We work with established courier providers to deliver your order safely and on time.
• You may arrange your own carrier instead of our courier partners. Where you do, risk in the goods passes to you on handover to your carrier, and we are not responsible for loss, damage or delay in transit.
• Where we arrange the carrier, our liability for loss or damage in transit is limited to the compensation recoverable from the courier under its terms, except where a greater liability is imposed by applicable law.

• We ship internationally. Delivery estimates vary by destination and are confirmed at checkout or by email after your order is placed.
• Import duties, customs clearance charges, local taxes and any brokerage fees are levied by the destination country and are payable by the recipient. These are not included in the amount paid to us and we cannot estimate them in advance.
• Delays arising from customs inspection or clearance in the destination country are outside our control and are not grounds for cancellation once the order has been dispatched.
• Where an international shipment is refused or abandoned at customs, any return freight, duties and charges incurred are payable by the customer and may be deducted from any refund due.
• The rights set out in the Refunds section below apply equally to international orders. Where a return is required, we will arrange collection or reimburse reasonable return shipping on claims we accept.
• Refunds on international orders are made in the currency of the original payment. Exchange rate movements and bank or gateway charges are not reimbursed.

• If you are ordering multiple products that need to go to different addresses, please place a separate order for each address.

Before dispatch. You may cancel by writing to enquiry@tradeuno.com. A cancellation takes effect only once we confirm it and issue a cancellation reference. We will refund the full amount paid.

After dispatch. Because fabric is cut to your ordered length from a continuous roll and cannot be returned to saleable stock, orders cannot be cancelled once dispatched, except where the Returns section below applies.

Delayed delivery. Where the estimated delivery period has been exceeded, you may cancel even if the order has already been dispatched.

We do not offer returns or exchanges for change of mind, or for variation in colour or texture inherent to the fabric or arising from screen rendering. Product images are indicative; colour reproduction varies with screen calibration, lighting and photography.

You are entitled to a full refund or a replacement, at your election and at no additional cost to you, where the item delivered is:

• damaged in transit;
• not the item you ordered; or
• defective.

Raising a claim. Write to enquiry@tradeuno.com within 7 days of delivery, with photographs of the product showing the damage or defect, photographs of the inner and outer packaging including any damaged or tampered side, the invoice, and the batch number.

An unboxing video, where you have one, helps us assess the claim quickly and we encourage you to record one. It is not a precondition to your rights under this section.

Assessment. We may ask for further information and may require the item to be returned. We will complete our assessment within 7 working days of receiving the returned item.

Return shipping. Where we accept a claim under this section, return shipping is at our cost and is arranged by us.

Approved refunds are made to the original payment method. We will initiate the refund within 7 working days of approving your claim or confirming your cancellation. The time taken for the amount to appear in your account after that depends on your bank or payment provider.

We do not refund payment gateway or bank transaction charges, amounts paid to third parties, or charges for services already performed, to the extent these are not recoverable by us.

Information you provide when making a claim is processed in accordance with our Privacy Policy.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer
Name: [GRIEVANCE OFFICER NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Telephone: [PHONE]
Address: Plot No. 135, Basement, Udyog Vihar, Phase-1, Gurgaon, District Gurugram, Haryana 122016, India

We will acknowledge your complaint within forty-eight (48) hours of receipt and endeavour to resolve it within one (1) month.

This Policy is governed by the laws of India. Subject to the rights available to a consumer under the Consumer Protection Act, 2019 — including the right to approach the consumer commission having jurisdiction over their place of residence or work — the courts at Gurugram, Haryana shall have jurisdiction.